BASIC TELEPHONE TRAINING (BOOK)

Descriere

Basic Telephone Training is an elementary course for anyone who has to use the telephone at work. Very little previous knowledge is needed.
Basic Telephone Training - the basic language necessary to make and take a call. Basic Telephone Skills - how to listen more carefully, and take messages. Basic vocabulary. Numbers, dates. Spelling on the phone. Telephone English. Message-taking. Recorded messages.
Basic Telephone Training gives students immediate ability and confidence on the phone. - For use in class. - For self-study. - Ideal in-company material. - Essential for all receptionists and secretaries. The coursebook and cassette make a complete package.